Terms & Conditions
Terms & Conditions
Pricing
All goods offered for sale through our website are priced in Pounds Sterling (£).
Customs & import duties are not included. The customer is responsible for payment of any surcharges.
We accept payment via PayPal in Pounds Sterling (£) and we accept the following credit/debit cards: VISA, Mastercard through PayPal.
Prices do not include postage and packing which will be charged as an additional cost on all orders that are applicable (Free delivery on all orders above the value of £500). All Orders placed on the internet will automatically receive a confirmation e-mail of the transaction. However, if we are unable to fulfil the order due to items being out of stock we will notify you by e-mail or telephone within 48 hours and the transaction will be cancelled.
Delivery
We will contact you within 7 days to arrange delivery via our bespoke delivery service.
If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.
Please note that all delivery charges are shown on your order form.
All orders delivered to the UK (over £500 only) are free of delivery charge.
Cancellations
You may cancel your purchase at any time prior to despatch.
If you need to amend or cancel your order for bespoke products, you have the right to do so at any time up to the date of despatch. We are unable to cancel or amend an order after the date of despatch.
Our limted edition products can not be returned after you received them unless they are confirmed as defective or damaged, in which case we will offer to repair the item or offer a full refund once the goods have been returned to us at our expense. In all circumstance you must notify us by email to inform us of any issues with your order before returning it.
Returns
All orders are carefully checked before despatch. Occasionally, items are damaged, defective or unacceptable and we will make every effort to rectify the situation and our bespoke delivery service will give you opportunity to inspect the item.
We will do our best to ensure that you are fully satisfied with your purchase.
If the goods are damaged in-transit or faulty, please notify us when the item is delivered. Keep all the packaging material; we will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you on a convenient date or to have a full refund. This does not affect your statutory rights.
Where Bespoke Framed Orders have been supplied correctly, we are unable to offer refunds or exchange.
Limited edition prints can not be returned once received. This does not affect your statutory rights.
Law and Jurisdiction
The contract shall be deemed to be made in England. All Contracts made between Holmes Portraits and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.
